Q: I have an annual service contract with Sears for my appliances, which costs $50 per month plus $75 for each service call.

I had a problem with my GE Profile refrigerator a few weeks ago. The earliest they could offer a service call was 12 days later. I tried desperately to change the date because of the emergency but found it impossible to do that.

Christopher Elliott is the chief advocacy officer for Elliott Advocacy. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help

©2022 Christopher Elliott

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