Q: T-Mobile has refused to reinstate three service promotions that were mysteriously unenrolled on my account. When I inquired about my bill increase because of the removed promotions, I discovered the T-Mobile Executive Office removed these discounts and reversed billing credits previously approved by other representatives.

T-Mobile's position is that I no longer qualify for these discounts, but they have not provided a valid disqualifying event. Previously, T-Mobile told me these promotions were removed in error. They claimed to have submitted tickets to reinstate the promotions.

Christopher Elliott is the chief advocacy officer for Elliott Advocacy. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help

©2022 Christopher Elliott

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